Our video tutorial is designed to get a precise result of your measurements in a few minutes.
Use our body scan integrated app.
If you combine your body scan measurements with tape measurements, we’ll credit $100 to your profile.
Our specialists will evaluate the inserted measures as non-compliant, they will contact you to ask you to double check and help you refining them.
If you have any doubts or want assistance, feel free to contact our customer service (mtm@sartolano.com).
Yes, your anatomical measurements can be modified in your personal profile (“Measurements” section) until the first purchase, after which they will be saved and locked in order to enable us to make your garments. If you would like to change your measurements after receiving the first order or if you would like to receive the details of your saved measures, please contact our customer service (mtm@sartolano.com).
No, we can not apply the measures of an existing garment to our models, since they are constructed differently. We will work on your anatomical measurements to get the most correct fit for you. If you want to give us more information after entering your anatomic measurements, you can contact our customer service (mtm@sartolano.com).
Use the “Notes” field available before check-out to enter any additional requests or indications (e. g. “Strong Chest”). Remember that you may be contacted for any clarifications; please, check the e-mail box matched to your registration e-mail address.
If you feel that your garment needs some adjustments, write us at mtm@sartolano.com within 30 days of receiving the garment attaching at least 3 photos (front, side, back) in which you wear the garment you would like to make alterations to.
After the evaluation we can determine we can determine if we will proceed for return to our Tailor shop for alteration or you can rely to a alteration shop/ We will refund the total amount spent (up to $100) or double it in the form of a voucher to be used for your next purchases on Lanieri.com.
For more information, visit the Alterations and refunds section.
E.g. photo Jacket Pants / Shirt
We are constantly investing to offer a description and a photographic representation of the products as realistic as possible. Despite this, due to the digital rendering of images on the web, the various light settings of the screens or other external conditions, it is still possible that the representation of online products is not completely in conformity with reality. For this reason, we offer the possibility of ordering fabric samples (5-swatch kit) before finalizing the purchase of the desired garment, so that the customer can personally verify the quality and the color of the different fabrics.
Currently, the return of a garment that does not reflect the customer’s tastes is not allowed. To check the return requirements and conditions, see the Alterations and refunds section. For further assistance, contact customer service (mtm@sartolano.com ).
Yes, your anatomical measurements can be modified in your personal profile (“Measurements” section) until the first purchase, after which they will be saved and locked in order to enable us to make your garments. If you would like to change your measurements after receiving the first order or if you would like to receive the details of your saved measures, please contact our customer service (mtm@sartolano.com).
It is possible that after the first wash, the fabric of shirts and polo shirts shrinks a little in a variable way depending on the fabric. In most cases this does not compromise the wearability of the garment, but helps the fabric and the structure of the garment to settle. We suggest you to wash your garment at least once before evaluating the final fit of the item.
If you are not completely satisfied with your order, you can request a full refund following our cancellation policy. Check the requirements and follow the instructions in the Alterations and refunds section, contacting our customer service in advance (mtm@sartolano.com ).
Our swatch kit allows you to see and touch all the fabrics in our collection. Each kit contains up to a maximum of 5 fabrics, but you can order the number of kits you prefer. Once you have placed your order, you will receive an e-mail with a discount voucher equal to the total value of the kits purchased, to be used on your next purchase. The shipment of the swatch kit is always free.
Complete your tailoring kit by browsing through the walls of available products.
Inside each product tab you will find the “Add to Kit” button.
Choose up to a maximum of 5 fabric samples and you will receive samples of the selected products at your home and you can choose the one you like best.
For more information, see the dedicated page.
Wool fabrics are also suitable for the warmer seasons thanks to the thermoregulation properties of the fibers. To find out which fabrics are best suited for the summer season, apply the “Season: Spring/Summer” filter.
Each fabric has its own peculiarities: some factors such as – for example – the type of fiber or the fineness or the workmanship can make a fabric particularly valuable and therefore more expensive than others.
Fineness: indicates the average diameter of the fiber used for the yarn. The higher the value, the more fine and precious the fiber is. Fabrics with a high fineness can be particularly delicate and need more attention and care.
The fineness of the wool is commonly indicated according to a “super” classification system, with values between 100’s and 250’s:
The fineness determines the value and use of a wool, but can not be considered as an exclusive indicator of quality. The finer a wool is, the more it will be soft and exclusive, but the quality of the fabric also depends on the type of raw materials and the working process.
Weight: refers to the weight of a single fabric meter. The so-called “four seasons” clothes, i. e. considered usable from autumn to spring, are made with fabrics between 240 and 270 gr/m. Wool fabrics suitable for summer weigh less than 240 g/m, while winter fabrics start at 270 g/m.
It is important to remember that this measuring system only applies to woolen fabrics. A linen fabric, for example, can weigh up to 390 g/m, but the “breathability” and resistance properties of the fibers make it one of the best summer fabrics.
Warmth: indicates the level of warmth that a fabric is able to offer. There are very heavy fabrics in terms of gr/m, but still they are ideal for summer season (e. g. linen) and fabrics that are simultaneously light and very warm (e. g. cashmere). The “warmth” is therefore an additional indication, to be considered in close correlation with the “weight”.
Excellence: indicates the exclusivity of a fabric, evaluating at the same time different parameters such as fineness, fiber type and textile brand notoriety.
No, every Sartolona garment is made from scratch, based on the customer’s anatomical measurements.
All our products are entirely made in Naples Italy, and all the fabrics used are 100% Made in Italy.
No, you will receive the finished garment directly. If wearing it for the first time you should realize that you want to make some changes, you can contact our customer service (mtm@sartolano.com ).
The dates for the shipment of the finished garment are indicated once the fabric is selected.
Shirts: about 2 weeks from the e-mail confirming the starting of the production.
Polo: about 2 weeks from the e-mail confirming the starting of the production.
Suits, jackets, trousers, gilet, blazer and chino trousers: about 4 weeks from the e-mail confirming the starting of the production.
Coats: about 5 weeks from the e-mail confirming the starting of the production.
The final shipping dates are communicated via e-mail and in your personal profile (\”Orders\” section) when confirming the order production. During national holidays, shipping times may be delayed. Any delay will be communicated via e-mail.
Suit: we suggest you to choose a single-breasted two-button suit, made with a solid dark blue fabric and four seasons.
Shirt : try the Natural Stretch shirts, produced with 100% cotton, naturally elastic fabrics.
In order to choose the right garment for every single occasion, consult our blog or subscribe to our Newsletter. If you need immediate advice, feel free to contact our customer service via Live chat.
The Gift Cards are available for purchase online and at our ateliers. Please refer to the dedicated section to learn about the terms and conditions of use.
Sartolano garments are semi-crafted, made to measure with fine fabrics and yarns. It is generally recommended to pay the utmost care and attention to cleaning and maintenance, following the instructions provided, avoiding aggressive detergents and washing, to preserve the quality of the garments.
Suits, jackets, blazers, coat, trousers, waistcoats, : professional dry cleaning is allowed with a delicate process. Do not bleach. Do not tumble dry. Iron at a maximum temperature of 110°C (212°F) without steam.
100% cotton shirts and polo shirts: household washing by hand or machine (using a normal process at a maximum temperature of 30°C and low spin 400 rpm ) is allowed. Do not bleach. Tumble drying (spin dryer) is allowed. Iron at a maximum temperature of 110°C (212°F) without steam.
Make sure to remove the collar stays from the shirt before washing.
Jacket: the full-canvassed structure, the canvas layer made of horsehair is handsewn and runs the entire length of the jacket, from the shoulders to the hem allows the fabric to perfectly maintain the shape of the jacket. The shoulders are handmade (puckered Neapolitan shoulders) inserting an extra-small padding – called “rollino” – where the sleeve is attached. The “rollino” gives roundness to the shoulder and guarantees a greater structure to the upper part of the garment. Total or partial inner lining on request.
Blazer : totally unstructured, i. e. without shoulder straps, tapping and inner lining, which makes the garment extremely comfortable. The “shirt-shoulders”, so called because they are made inserting the fabric of the sleeve below the shoulder, give the upper part of the blazer a more comfortable fit, able to follow the natural shape of the shoulders, a signature of the Neapolitan Tailoring.
Customizable in three classic models.
No, the price depends exclusively on the chosen fabric and does not undergo variations during the customization process.
No purchases are available via the Tax Free procedure.
You can find it within your personal Profile (“Orders” section). You can download the receipt as soon as the payment of the order will be recorded (instantly for payments by credit card, Paypal).
Jacket: the full-canvassed structure, the canvas layer made of horsehair is handsewn and runs the entire length of the jacket, from the shoulders to the hem allows the fabric to perfectly maintain the shape of the jacket. The shoulders are handmade (puckered Neapolitan shoulders) inserting an extra-small padding – called “rollino” – where the sleeve is attached. The “rollino” gives roundness to the shoulder and guarantees a greater structure to the upper part of the garment. Total or partial inner lining on request.
Blazer : totally unstructured, i. e. without shoulder straps, tapping and inner lining, which makes the garment extremely comfortable. The “shirt-shoulders”, so called because they are made inserting the fabric of the sleeve below the shoulder, give the upper part of the blazer a more comfortable fit, able to follow the natural shape of the shoulders, a signature of the Neapolitan Tailoring.
Customizable in three classic models.
You can request an invoice during check-out, before payment. To request an invoice for your next order, click on “Invoicing address” at check-out and enter the billing address. Unfortunately we are not able to issue invoices when payment has already been done.
The dates indicated on Sartolano.com always refer to the shipment of the order from our laboratories and do not match with the date of the actual delivery to the customer. The expected shipping dates are already indicated once the fabric is chosen. During national holidays, shipping times may be delayed. The final shipping dates are communicated via e-mail and in the Personal Profile (\”Orders\” section) when confirming the order’s production. Shipping times, in any case, can not be guaranteed. Any delay will be communicated by e-mail.
Shirts : about 2 weeks from the e-mail confirming the commissioning of the order
Polo : about 2 weeks from the e-mail confirming the commissioning of the order
Suits, jackets, trousers, vests, blazers and chino trousers: about 4/5 weeks from the e-mail confirming the commissioning of the order
Coats : about 5/6 weeks from the e-mail confirming the commissioning of the order.
Once the order has been sent from our laboratories, the delivery is entrusted to the DHL express courier and normally takes place within 3/5 working days
Delivery takes place exclusively from Monday to Friday.
If your order has been sent, but a delivery exception is displayed on the courier website, contact us (mtm@sartolano.com ): we will help you to resolve the situation as soon as possible.
It is not possible to change the shipping address in the case of orders for which an invoice has been requested. You can not change the shipping address once the order has been shipped. It is not possible to change the shipping country after paying the order.
To change the shipping address of an order already made, contact the customer service (mtm@sartolano.com ).
To change the shipping address of your next order, you can add the new shipping address or change the address already present in the “Shipping address” section that you will find at the check-out.
The shipping, including any customs duties, is free over $100.
The shipping of the swatch kits is always free. The shipping of Gift Card Box is always free.
Any charges and customs duties are always charged to Sartolano. If you are asked for the balance of customs duties, contact customer service (mtm@sartolano.com ) and do not anticipate money.
If your order has been sent, you can track the shipment via the courier’s website. Follow the link in the shipping confirmation e-mail or visit your Personal Profile (“Orders” section) and click on “Visit the courier’s website”. The tracking service will be activated within 24 hours of shipping. In case of non-delivery notice, contact the courier (DHL, Tel: 199.199345) or our customer service (mtm@sartolano.com ).
If your order has not been shipped by the dates announced in the production confirmation email, check the status of the order by accessing your Personal Profile (“Orders” section). Check for delay notifications via e-mail, even in the junk mail box. Check that the address indicated for shipping is correct.
For further assistance, contact us (mtm@sartolano.com ).
Our first showroom is in NYC
You can book a virtual appointment or at the studio.. The appointment is free and does not imply any obligation to purchase.
Check, modify or cancel your appointments by accessing your Personal Profile (“Appointments” section).
Click on “Forgot Password?”: you can request a password change by following the instructions you will receive via e-mail. We remind you to check your e-mail (and the junk mail box).
For further assistance, contact us (mtm@sartolano.com ).
If you can not complete the payment:
If the problem persists, contact your bank for more information: it could be a block of the card applied momentarily for security reasons.
For further assistance, contact us (mtm@sartolano.com ).
All items in your shopping cart can be saved by clicking on “Save for later”. The items left in your shopping cart will remain stored for a few days. Before cancellation, you will receive a reminder via e-mail.